Our Service Offerings

Our Services

No matter which of our systems you use, you can rely on our support. Our comprehensive range of services ensures smooth operation throughout the entire lifecycle of your solution.

We support you with specification and configuration, employee training, implementation, commissioning, optimisation and much more. We keep your systems up to date with regular updates and provide tailored services based on your needs – delivered by our experienced and dedicated service team.

Service Desk / Incident Management

Our Service Desk is your central point of contact for technical support and fast incident management, staffed by experienced technicians who can often resolve issues immediately. Through structured analysis, close collaboration with higher support levels, and strict adherence to SLAs, we ensure reliable and efficient operation of your systems.

Customer service

Service Portal for Registered Customers

As a registered ebblo customer, you gain access to our password-protected service portal, which provides up-to-date information, incident overviews, self‑service options, maintenance tools, and essential documentation.

To the service portal with existing login

Excellent Service Quality

We wanted to understand how satisfied our customers are with our service performance — and the results speak for themselves: ebblo has been awarded the quality seals “Top Service (DIQP)” and “Service Quality (DIQP)”, each with the highest rating, “Very Good.”

We are extremely pleased with this recognition and would like to sincerely thank our customers for their participation and valuable feedback — as well as our employees, whose dedication made this top performance possible.

On‑Site Services

ebblo offers tailored service solutions for ITCS customers who require additional on‑site support. These include hardware and software installations, software inspections, parameterisation, preventive maintenance, and surveys such as vehicle analyses or route assessments.

System Review

The system review is conducted on-site by an ebblo expert together with the customer, providing a clear picture of how the ebblo ITCS is used in the control centre. It identifies optimisation potential across processes, workflows and system usage, forming the basis for tangible efficiency gains and long‑term added value.

Infrastructure Analysis

Technological development is advancing rapidly, and ITCS systems are complex – so having expert support can be crucial to getting the most out of your existing infrastructure. ebblo helps you combine all modules in the best possible way, identifies gaps as well as process and security risks, and provides clear recommendations for improvements and conceptual adjustments.

IT Services

ebblo offers a wide range of IT infrastructure services for its ITCS customers, including server virtualisation, the setup of redundant systems, recommendations for system sizing, and classic IT maintenance (monitoring, backups, antivirus). All services are carried out in line with the highest IT security requirements – for example through the use of firewalls.

Remote Maintenance

For more complex issues, direct access to the customer system is usually required, which we provide through modern remote‑maintenance technologies offering multiple connection options to servers and end‑user workstations. Remote access is secured by extensive safety features, including data encryption.

System Monitoring

As an additional service, we offer system monitoring that enables early detection of system and network issues. This allows us to take proactive action before bottlenecks or limited resources lead to major or even critical disruptions.

Workshops and User Forums

In our workshops and at our annual user forums, you gain early insights into new products, can attend expert presentations, and exchange ideas with other industry professionals. Specialised working groups also give you the opportunity to actively influence the development of new features and contribute your operational requirements directly.