Barrier-free travel on public transport

Mobility Assistance

For blind and visually impaired passengers, as well as for people with limited mobility, using public transport vehicles poses a particular challenge. They cannot recognise visual information such as route numbers and stop names, or they need assistance getting on and off.

Transport companies are now legally obliged to make their services accessible to passengers with physical impairments. The regulations aim to ensure barrier-free access to stops and vehicles. With ebblo Assist, ebblo supports transport companies in meeting statutory regulations.

ebblo Assist: Digital inclusion in public transport

ebblo Assist is an innovative passenger information system that enables blind, visually impaired and mobility-impaired people to use public transport independently. The solution combines a smartphone app for iOS and Android, vehicle hardware and a backend system to create a barrier-free overall solution – developed in close cooperation with the Swiss Association for the Blind and Visually Impaired (sbv).

For ebblo Assist, the proven Trapeze mobility assistance system ‘INTROS’ was further developed technologically and supplemented with new functions. INTROS is already being used successfully in several cities, including Kiel, Saarbrücken and Schaffhausen.

ebblo Assist was designed to meet even complex customer requirements. Large transport companies in particular need powerful backend systems and their own self-service portals – and that is exactly what ebblo Assist offers. In addition, powerful vehicle hardware, a neural text-to-speech engine and open interfaces create the basis for greater inclusion in public transport.

ebblo Assist solution brochure

What is ebblo Assist?

ebblo Assist is a mobility assistance system designed for blind, visually impaired and mobility-restricted passengers. It combines a mobile app, vehicle hardware and backend services into one integrated solution.

How does the system support independent travel?

The solution helps users navigate stations and stops, identify the correct vehicle and receive support during their journey. This enables a more independent travel experience.

How can passengers identify the correct vehicle?

The app can provide information about vehicles at a stop and trigger acoustic line announcements and door-location signals when a vehicle arrives.

Can passengers request assistance?

Yes. Users can send assistance or boarding requests to vehicle staff through the app, helping improve communication and accessibility.

What is INTROS ÖV-Radar?

INTROS ÖV-Radar is the mobile travel companion used within the solution. It combines timetable and real-time information with direct communication to the vehicle.

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Barrier-free travel on public transport

Mobility Assistance

ebblo Assist: Digital inclusion in public transport

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